Email Marketing Operations for a National Insurance Provider

Deloitte Digital | Senior Consultant

• Reduced market lead time by 7 days, overhauling development capabilities with a new Campaign Request Form, documented QA workflow, scheduling system and client review process.

• Managed an on/offshore development team across 4 time zones, owning client communications, project timelines, and troubleshooting across 15+ platforms to deliver seamless, on-time execution.